Practical Product Review: Magellan Roadmate 5625

Magellan's Roadmate 5625 was on a Black Friday special.   I picked it up as an "upgrade" from our TomTom XL that was about 5 years old.   I did a bit of research on it ahead of time, and it looked like it should do the job nicely. We should be able to set a route to it, with some waypoints, and the Magellan name was reputable.

It worked OK for some local area stuff.   but it didn't get its first real test until this past month, June.   How would it perform on a trip to some of our nation's national parks, in the Southwest?

I did not rely on this device, blindly.  In fact, I brought along maps for each state we were going to be in, as well as printouts of stop-to-stop directions for most of our anticipated stops.

Part of the GPS role was intended for fine-tuning along the way.   You know, looking for a gas station or such that wasn't part of the printout.

How did this unit perform?   It did just fine on the first couple days.   Understandable it didn't catch some of the businesses that changed hands (Ramada became a Super 8, Shell became something else...)  But there were some glaring mistakes that came up

I understand that maybe within the parks, all the points of interest may not be found.   Visitor Centers were generally available POI (point of interest), but campsites and some vistas were not.  Fortunately, we had the tools to get where we needed to go when our device was unable to help - or steered us wrong.

Here are just a couple of the failings of the Roadmate:

• In Las Vegas, NV, the Exxon station we were guided to was actually someone's house in a residential courtyard.   Not a business that may have formerly been a gas station, but a house.
• In Rachel NV, the Little A'Le'Inn is not only not shown as a POI, but the street address is outside the permitted range of the device.   Fortunately, it's visible from NV-375
• In Tombstone, AZ, it shows "east" instead of "west" on Allen St for some of the tourist sites.   
• In Glenwood Springs, CO, it has an incorrect address for the cemetery trail.
• Near Devils Tower, WY, it tries to throw you into a loop, instead of the actual path on US 14 to Devils Tower National Monument.

This on top of some other items that were either non-searchable, or had bad or invalid directions (suggestions to turn off interstate highways, exits that were not present, etc)

I spoke, at great length, with a representative at Magellan.   I am not left with a feeling of satisfaction with the product from this.    One of his lines was that the device was right 95% of the the time....  This is not a comfort, considering how significantly wrong the 5% of the times were.   Again, fortunately, I did my homework ahead of time, and we were able to adapt when our GPS proved itself an accessory for the car battery more than a directional aid.  

I  discussed my situation with the Magellan representative.   In discussing resolution, I am really not satisfied.   some things may get updated in the next map update.  Great... that helps us last month.   I didn't even get a token apology from my discussion.

If I were to give a review of this product, I would have to say it was poor to minimally adequate.   It's not the ratio of right to wrong/missing, but the quality of such.   I can understand some errors/lapses, but not some of the things we experienced.   This device seems OK for some local area navigation.  I don't put stock in it for a significant road trip though.   I don't recommend it to others.   I believe we'll be testing the market for other options as well, just based on our experience with the device - and the company.

Hacked or Hocked Email Database

In general, I prefer when I can call out a business for something good.  Unfortunately, sometimes the opposite is true.   I prefer to give the criticism directly, and not "in public"; but sometimes there's a level of apathy or incompetence that trumps keeping quiet.

Enter company Instant Checkmate.   This outfit claims to be a reputable public records database, and background search company.   Under normal circumstances, I would have linked to their company; but here I do not believe that I want to drive any business their direction.

My interaction with this company began a couple of years ago.   I was working with a client, who was considering making use of their services (through my company), but changed his mind near before any financial transactions had taken place.   For the purpose of this interaction, I had created a unique email address, provided only to this company.   For a couple of days, that email address did receive a couple of "Are you still interested?" emails, which were ignored, and they eventually faded from memory.

in recent weeks, however, that email address has begun receiving mail again. Though none of it is for the company.  Now it's for fake viagra (I'm not capitalizing the scam product), assorted diet pill scams, counterfeit goods, and an assortment of other spammy things designed to make some scumbag money - from your pocket.

Now for the fun part of this:
Had this been just a generic email address, it could be chalked up to "general spam of unknown origin".   At some point a lot of addresses end up on some kind of spam list, and get sold and resold, and you get the garbage that fills spam filters. 

The fun thing about running a domain, though, is the ability to assign unique addresses.   I have done that.   To a degree the intention is for organizational purposes.   However, it has another benefit of identifying which companies are selling addresses - or have been hacked.  In fact, because of this, I was in touch with a couple of prominent companies which made headlines for their database hacks a few years back, prior to making the headlines.

Back to Instant Checkmate:
Rarely have I encountered the level of apathy and incompetence that I have met with this company's staff.   To be fair, I understand that your basic call center representative is hired with a particular script from which to read.   Deviations from this, especially complicated ones, can short-circuit them.  Some things should trigger escalation, though. 

When trying to address this issue, the call center reps - and even the "supervisor" I spoke with seemed clueless.   It was very clear that this was something off the script, and that none of them had the slightest clue about.   It also seemed that either they didn't care - or that this company does not have any provision for this contingency.    All attempts at contact get routed to the same unhelpful call center staff.

Further, this company has fallen to "you must have given the email address out to someone else."  No, it was uniquely created for their company.  They've also tried "Maybe I used it to sign in from a compromised machine".  No, It was on a secure machine, and only generated on their site.   The two remaining options are - They sold the email list (they claim they don't), and their database was compromised.  

I did have one "supervisor" claim that it may be their "marketing partners".   If this is true, then I have complete and utter contempt for a company that uses "marketing partners" that use a series of short-term domains registered with false contact information, , and spam-"advertise" through fake email addresses.  Frankly, if your "marketing partner" is using a fake Fed Ex email message to send you to a fake pharmacy that promises "Free v****a with every order" and "No prescription needed"; then you deserve to be called out and go out of business.

Fortunately, for me, I've killed the email address they had.   All they had was an email address, which they sold or had compromised.  However, others may have had financial information compromised. 

Professionally, I would advise against any dealings with this outfit.   They seem to have no capacity to deal with anything beyond basic call center script.   They also refuse to take ownership where there is a fault and resolve the issue.   There are better, more reputable and more competent choices out there.

The iPhone 7 - An observation

Par for the course, Apple has released its annual device update, the iPhone 7.  There are/will be the fanboys that lined up or reserved the latest thing from Apple - and the detractors.   

I may be viewed as the latter.   I've never owned an iDevice.  I've had phones, mp3 players, laptops, and tablet PC's before Apple put an "i" in front of them and gave them a steep price tag.  Personally, I've found features or customization elsewhere that was more suited to my tastes, needs, preference and budget.   However I respect other folks choice in choosing.  I realize that for some, the safe-space of Apple's proprietary environment is perfect for some folks.  I know that Apple, Samsung, LG, HTC and others all make good, reliable products that people will enjoy.   (For those laughing about my mention of Samsung and the issues with the Note 7; all these companies have had some PR nightmares)

My observation on the iPhone 7 is on their recent structural change.  Much like everyone else: there are improvements to screen, battery, processor, etc.   It still comes in in the stock configurations, etc.   The intriguing thing that their spin doctors are working over is their decision to omit the 3.5mm jack.

In layman's terms, the 3.5mm jack is the headphone (or mini) jack most devices have.  Apple's spin on this is that the port is obsolete, and that it is a push toward wireless.  They give the courtesy of providing a (proprietary) lightning to mini adapter in with the iPhone 7 to allow users to use their headphones through the device's one port.

I've read some critiques on this.  I've also read the critiques of the critiques.    I understand the notion of freeing up a little internal real estate inside the devices, but overall I'm left to scratch my head at the decision making.  A few observations:

• You cannot simultaneously charge the device and use standard headphones/earpieces. I'm sure aftermarket folks will create some sort of splitter, or maybe Apple will re-think it like their antenna gaffe.
• Regarding the first point, as Apple has yet to implement wireless charging, this doubles down on the lightning port's usage
• Adding an additional connector (lightning to mini) creates an added point of signal/quality loss.   Whether or not one is an audiophile, this is just physics at play.  
• This creates an additional potential point of failure. A standard device has the jack, plug, cord and speakers as potential fault points.   This adds another jack, plug and cable to the mix.
• This increases replacement cost.   One adapter may be included.  However, with loss, or breakage, the $9 (direct from Apple) tag adds on to the cost of replacement headphones
• Regarding the "push" toward wireless; this puts an additional purchase on the end user, with the Apple wireless buds tacking on $160 more.   
• Wireless opens up some issues with regard to signal loss and congestion.  
• Wireless also opens up some security issues

I understand that the number of audiophiles is fairly low, though some folks will probably even still claim "quality differences".   Most users will be starting with "lossy" media files anyway (mp3, AAC, etc), or streaming sources. 

I have a harder time with the inability to multitask the Lightning port.   This may be more or less of an inconvenience for different people.  

I see the liabilities and limitations of wireless as being significant and unaddressed.   Apple has created what is seen to be a "safe space" for users.   There is the incorrect assumption that the devices are immune to viruses.   There is also the social engineering (some mistakenly refer to as "hacking") which has compromised many. 

Being fair, a lot of users (on all platforms) are technologically ignorant to some degree.   Things like leaving the default router password, an unsecured hot spot, low level security, blind trust, etc can put a device and more at risk.   Honestly, these are things that many users don't give consideration.  

Wireless congestion will be an interesting thing to observe.   I can see that and interference being an inconvenience, though more dependent upon surroundings.


I'm scratching my head on Apple's move.   For me, it really doesn't affect any of my decision making.   To a degree it affects some of my recommendations.  I don't think this will become an industry-wide move.   I think it may further divide fans of each camp,

Remember: If It Looks Too Good To Be True...

I went clear-cutting one of my less monitored email accounts today.   Some 1900 messages were thre, Maybe 1400 were legitimate messages from the past year and a half.  I deleted those, leaving the rest.   Perhaps about 25-30 that needed to be kept - the rest got the spam flag first.    Amongst the Nigerian princes fake lotteries, and other miscellaneous nonsense I sawone that sent me about 15spam-mails.   This got my curiosity to have a look.  In general, the odds of a spammer using the same name and /or email address multiple times is slim.


Here's the contents:

Thank you for opening my email sent last week.   Since the last email I sent my lending requirements have loosened.   We are willing to loan to small businesses with no personal guarantee or Fico score requirements. We base our approvals on the Financial stability of your company.  For example last week I funded a Georgia based Software Company  $20,000 with a $99.00 daily payment Monday - Friday for 10 months.  This particular company was using my capital to secure SEO marketing and google clicks and two contract employees. As you know in order to crush the competition and stay alive you need to market and have the manpower.  Why not use my money to crush the competition. They always say in order to make money you must spend it.

My Program Highlights are

Funding in 24 Hours 

Submit Only a one page Application and Three  Months of your last business Bank Statements

Loans Available to $500,000

Loans not based on Individual FICO Scores

 My funding comes with no restrictions and  it is wired directly to your bank account for your discretion. Also this deal was funded with 24 hours of all of the conditions being met.

The Application requirements are light. 

1. Signed and completed application. (This application is attached to this email)

2. One month of your current business bank statements. 

*If you are accepting credit cards I will also need a copy of your last months credit card processing statement

Once I get this I will package and present your deal to our partner banks as well as our private investors.  I will have an approval and term sheet for you within 2 hours of receiving all of your information.  Funding will be within 4 hours after all of the information on your application is verified and funding conditions are met..  You can fax me these documents to my secure e-fax at (866) 656-8477. You can reach me anytime at my desk or at 877.237.7703 or call me after hours on my cell phone (323) 216-0555 so that we can discuss some of the programs available to your business. I'm up and going every day at 5 am PST.

CLICK HERE TO APPLY NOW

Thanks and have a blessed day,

Stef Marrero

Business Development

999 Corporate Drive 

Ladera Ranch, CA 92694

p. 877-237-7703 x 101

f. 866-656-8477

d. 949-525-4727

e. stef@talegacapital.com

w. www.talegacapital.com

Of course there's also the normal BS about how this was not unolicited or whatever to try to make you believe you signed up for it.   Apparently Mr (Stefan) Marerro  is mixing Florida and California information here (domain registry info).  

What tells me it's bogus?

• I have never heard of this individual, nor his company.  
• I have not actively nor passively sought out any type of funding from him
• Nor from an outfit that may share information with shady bottomfeeders/scammers.   
• It was not addressed by name or business.   
• It operates on false pretenses of previous/established relationship
• It makes unrealistic claims regarding available monies
• The requirements seem to be "too easy", especially in today's economy.
• It arrived to an account not associated with my business

 There's a chance that there's something non-illegal about Mr Spammer's offer.  But, it's likely something that will come with more pain than gain.   The best advice to remember is that messages that come in unsolicited (even/especially if they claim otherwise) that make an offer that seems "too good to be true"; are.   Flag it, bin it, and don't be taken for a ride by something like this.

App Review, Followup - Color ID

A bit ago, I checked out an app called Color ID.   I posted an initial review of this app, and decided to follow up on it.

Several things have remained constant in the intervening time.   I am still using the Samsung Galaxy S6 for the app.   I still have no iProducts to compare the iTunes store version.   And, I have had no change in my color vision.  I have had a bit of time to try this app out in several conditions.


This app could probably be considered "abandonware".   The developers have not been supporting, or updating it.   So, it is as-is, and will likely remain so for as long as it is around.    There is no support for it.  

How have I found the functionality?
The app uses the camera and speaker.   It has no zoom feature, but a round centering section for it to recognize.   The default isfor the voice to be on, and to check colors every couple seconds.   This can be turned off, so that you can identify color as desired.   In the options, it offers "simple colors" "exotic colors" and "Ral colors".  Simple offers things like "Dark purplish green", "Grey brown" and such.   While not having seen them, they make sense from the "basic crayon box".  They also give the numeric code that it perceives (Brownish black #0a0e0f).  Exotic colors, I believe, gives a lot of new names to the individual shades (Dune, Woodsmoke, Rangoon) though still gives a numeric (Shark #232627).  I'm not overly sure what "Ral colors" means, but seems to give a mix of unusual names, and modified basics (Jet black, concrete grey, sepia brown ) and gives numerics (Tarpaulin Grey #4d4943).

I've found the app to be a bit helpful, but, not as much as initially hoped.   I've found that slight variations in placement of camera, or minor differences in lighting, can result in the identified color.   Sometimes these minor movements (a fraction of an inch in camera placement) can switch between grey, purple, blue and green.   The nature of lighting has an affect on this, as well.   CFL bulbs, fluorescents, sunlight, incandescents, an LED monitor nearby... All of these change the minor perceptions of what the camera sees.

It's nice, and sometimes helpful.  However, it can't be relied on.   While I can be easily fooled between blue and green, I realize there is a world of differences on the spectrum of them.   It's a handy tool, but it's not something that I can count on absolutely.

Party Line Is Open

The phone lines are open: Call 1-855-326-5442, while it's still working. Some possible answers will be "Google Technical Support", "Windows Technical Support", "Yahoo Technical Support", "Technical Support", and "Computer Scammers R Us". 

 

OK, so maybe they didn't answer the phone the last way... but I called them out on it. Until such time as Level 3 Communications can be bothered to disconnect their phone service, I declare the Party Line open. 

 

These are not legitimate call center employees.   They are criminal scammers.   The same contact number claims to represent many competing corporations, simultaneously.  

Examples of deception and fraud include:

• Microsoft (or Google, Yahoo, etc) will NEVER call you to tell you there is a problem with your computer!!! (While Microsoft will offer phone support, it requires you, the user, to contact them for assistance.   They do not have your name and number.  Yahoo no longer offers phone support - or seemingly any support.)
• Claiming that the CLSID number is your "Windows license".  (This number, 888dca60-fc0a-11cf-8f0f-00c04fd7d062 is the same on all copies, it is not unique)
• Claiming that the "netstat" command "shows hackers in your system" (The netstat command, by itself, shows a list of remote connections to your computer - which includes currently visited websites, it does not necessarily indicate hackers' presence)
• Claiming that the warnings and errors in Event Viewer indicate hackers, viruses or infections (These errors are normal, and do not indicate such things as the scammers attempt to claim)
• Being very pushy to engage in a remote session with your computer.   (Yes, on occasion legitimate companies will ask for remote access.  This is strictly voluntary, and the level of insistence is low.)
• Use of profanity, including "The F Word" (These are termination-worthy offenses, with a generally zero-tolerance policy toward even lesser oaths, let alone "the queen mother of all profanities". )

So far these scammers have provided me a bit of entertainment in dragging them out through imaginary "problems".   I figure if Level 3 is going to leave this number up - deeming it not a violation of AUP; then Others may as well have some fun with it, as well.

Keep in mind that these are criminal scumbags, not legitimate business people.   Have fun with them.  String them along.  Waste their time.  Do not, however, let them gain remote access to your computer.   The more their time is wasted, the less it can be used to victimize innocent people, and harm their machines - or steal their money.

Hillary's Server - Not A Political Post

The Clinton Server

(Not A Political Posting)

I've never really wanted to delve into politics here.   I find that mixing business and politics ends up being bad for business.   The "Clinton Email Server" has been newsworthy for some time.  I, like many, have personal opinions on this matter.  I do not intend to get into those here.   This is about technology, not politics.   Below, the discussion will be about whether or not an extradited hacker's claims of having accessed Mrs Clinton's server are plausible.  Please read this with an open mind, regardless of your opinion on Mrs Clinton.

The "quick and dirty" (or TL;DR) version to set things up:  Barack Obama was elected in 2008.   Upon taking office, he appointed Hillary Clinton as Secretary of State.   Mrs Clinton used a home-based mail server for her State Department correspondences.  Following the 2012 election, Mrs Clinton stepped down from the position of Secretary of State.   In 2013, information about her private mail server surfaced, and since then has become a political topic of assorted controversies.

One of the questions about this server was "How secure was it?"   Staff claim that no one got in.   However, a Romanian hacker, Marcel Lehel Lazar (using name Guccifer) claims otherwise.    In this piece, and this link, Guccifer talks to journalists following his extradition to the US.  He claims that he accessed the server, and gives some detail on "how".    A valid question, though is "Does this man's story hold water?"

The Clinton camp was quick to call "bull" on Lazar's story:

In response to Lazar’s claims, the Clinton campaign issued a statement  Wednesday night saying, "There is absolutely no basis to believe the claims made by this criminal from his prison cell. In addition to the fact he offers no proof to support his claims, his descriptions of Secretary Clinton's server are inaccurate. It is unfathomable that he would have gained access to her emails and not leaked them the way he did to his other victims.”

Perhaps to the non-user to average computer user, this makes sense.   It seems logical.   Unfortunately, to the more trained eye, Lazar gave quite a bit of information in his interviews and statements.

His access to the Clinton server started, according to him, with Clinton confident Sidney Blumenthal.   Mr Blumenthal still used an AOL email account.   With sufficient research, Lazar found details to gain access to Blumenthal's account.   We are about eight years removed from a somewhat similar incident involving participants in the Presidential Election, when Vice-President candidate Sarah Palin's email account was hacked, and leaked.  While Lazar did not get into specifics, his vague description matches the specifics in the Palin hack.  


For the average email user, looking at the inbox shows a sender, subject, time and date, and maybe other people that are on the cc list.   There's a lot more to it than that.  Depending on the mail provider/client one uses, the means of viewing the source information varies.   In this email source, there is a lot of useful information to the more-trained eye.   In order to arrive, mail must be addressed. (username @[instructs computer that domain follows] domain.extension)  When you send mail, it goes from your device to your mail provider, to their mail provider, to their device (and significant routing points along the way). 

As Lazar pointed out, each endpoint has a unique IP address.   For some (home users' computers, Yahoo, Gmail, etc), the address may change with time.   For others (large businesses, schools, hosted domains) a permanent, or static, IP is used.  Lazar is correct that there are a multitude of tools available to examine these IP addresses.  

It seems that Lazar looked a little deeply at some of the contacts with Blumenthal, and looked at where they lived on the Internet.  As I read the description, I thought "This sounds vague".  I was easily able to fill in the details, though, which were likely left out, so as not to provide a "how to" guide.  I can see "Clintonemail" being intriguing, especially not behind a .gov server.  I can see what he describes as being "one of the first things to try".  

To address the Clinton group's assertion that the contents would have been leaked, motive should be considered.    In the Palin case, the perpetrator was American, a Democrat, and she was an opposition candidate in a national election.   There was (perceived) political gain in the September 2008 leak.   By not leaking (at the time), this allows for more exploration, and more gathering.   Continuing to read Blumenthal's email source, he could potentially discover many more servers of interest.   These, in turn, could lead to other "productive" finds.   Burning his source right away eliminates the potential of future discovery.

To be fair, the fact that he makes these claims, and knows the process does not necessarily mean that he was in the Clinton server.    He tells a compelling tale, and it is extremely plausible.  However, he would need to provide some pretty good proof that he was in to convince the jury. 

The Clinton assertion that the server was secure, and no one got in; may be true.  However, it is just as likely to be optimistic belief that has yet to be disproved; or a political mistruth to protect the image of one of three remaining major presidential hopefuls.  

Ultimately, Lazar makes a very convincing and plausible argument.  To be fair,anyone who has a strong functional knowledge of IP addresses and port scanning could likely say the same - with or without having accessed a particular machine.   In the end, the answer will be determined by whether or not Lazar can back up his claims.  

"Microsoft" attempts to strike again.

With the plethora of information out there (and the number of PSA's that I've made on this subject); I would think this is an unnecessary message.  Unfortunately, people still get fooled into falling for these scams.  Microsoft will never cold call you about a computer problem!

Below I will detail the recent scam calls - how they happened; what they [try to ] do; and why it's bogus.   

I have the fortune (or misfortune, depending on perspective) of one of my numbers being "recycled". Based on certain events over the years, it appears the former owner is a senior citizen.   Seniors end up having their information sold to a lot of legitimate advertising bodies.  These lists also make good targets for criminals.  Why?  Yes, some seniors begin having difficulties with their decision making faculties.   They make easy prey.  With some others, though, they may not be "up" on the current technology, and may be more easily deceived.   Mind you, there are also plenty of Gen-X or Millenials, that are susceptible to the same.

Two recent calls in.   One was "PRIVATE", the other was from 800-439-7794.  Both callers were looking for the former (6 years ago) owner of this number.  So intent they were, that they didn't seem to notice that I told them I was someone else.   Fake names didn't catch, as they kept calling me by the owner's name - one of them even addressing me with the female forename.

The gist of the scam is simple.   Act like they are from Microsoft.  Guide you through very simple Windows commands, and then give you BS as to what you're looking at.  Pretend they will fix this issue, if only you allow them remote access to your computer.  Then enjoy the spoils (your confidential information harvested from the computer, your credit card number, bank account information, etc).

The recent scams deviated a little from the normal.  Sure they gave the normal "I'm [fake name] from Windows Technical Support" bull.  However, instead of hopping straight into the event viewer to tell lies about the logs there, they now want to tell you that your Windows Serial Number was attacked by foreign hackers in your computer, and deactivated"

As a means of "earning your confidence" they "give you the first half of the serial", which will be 888dca60, and then have you open a command prompt ("PressWindows key plus the letter R, now type 'cmd' and press enter").  Once there, they will tell you to type "assoc" and press enter. where they will read off the "rest of the serial" to you, to "match" with the number there.  This will be:

888dca60-fc0a-11cf-8f0f-00c04fd7d062

 

From there, he'll have you type in "netstat" on your command prompt.   Netstat will generate a list of active connections to your computer.   With regard to "foreign", Netstat refers to "remote", while the scammer used "remote" to mean "beyond the borders of your country".   Every connection that you make has a local and remote point.  If you connect to Facebook, Google, Yahoo Messenger, ESPN, Amazon, and iTunes, then you will have at least six remote ("foreign") connections.  There is nothing overly malicious about them despite the fact that some people can use them for bad purposes. 

From this, they'll try to get you to use a remote access program (TeamViewer, Ammyy Admin, GoToAssist, etc) to allow them to "fix" the problem and "reactivate" your serial number.

Why is this a scam?

First of all, as can be seen all over the internet Microsoft will never call you about a computer problem! 

But... they knew the number, and when they gave me the commands, they knew the rest:

No!  Here's the quick and dirty on the "assoc" command.   It tells the associations of everything on the drive.   It's a very long list, and if you're so inclined, you can read through it using the steps outlined above.  The CLSID number that you see (and they'll quote you) is not your Serial.  It's not your key.  It's not even unique to your computer.   It's common amongst similarly current versions of Windows, and since it's at the bottom of the list; it's easy to use that to sound "knowledgeable". 

But s/he gave me a website to show they're legitimate:

So what?   Domains are a easy to create.  In fact, GoDaddy - has been the recent registrar and host for quite a few scam domains recently registered with fake information.  With their current promo, a year's worth of hosting can net you a "free" domain for under $15.   If they've fleeced thousands of dollars, worldwide, a few disposable domains are hardly a concern.

What they'll do:

Here are a few things that can happen if you allow the scammers to have access to your computer:

• They install malicious software, claiming that it's there to "fix your problem".  This could be anything from a program to allow them access at their leisure, or a key logger (monitors your commands, and transmits them - includes passwords)
• Snoop through your personal files for anting that may be "interesting" (tax info, bank accounts, etc) to liberate
• Install a free or trialware version of software to your computer, and ask you to pay a price for it - generally a scaled price with the "most reasonable" being for the ""life of your computer".   
• Change your passwords to lock you out, and "ransom" your computer and files back to you - for a price
• Damage files or delete information necessitating you spend (more) money on useless service

What you should do:

In general, it's advised that you don't answer the phone for strangers.  know that Microsoft doesn't cold call, and only allow access to your computer to people that you trust.

If you do happen to answer to these criminals, probably the best  course of action is simply to hang up on them.   Microsoft will never cold call, and nothing good can come of this.  Even if your computer is having some difficulties, this is not the way to fix it.

Under no  circumstance allow a stranger to have remote access to your computer.

It is generally not advisable to bait them, as I do at times.   I know what I'm doing.   I know what they're looking for - and how to answer questions to make them think I'm playing along.   Also, when they find out they're being played, they may react  angrily.  Mostly this amounts to them cussing and calling names or making empty threats (they're not going to fly from India because someone made an ass of them for 45 minutes)

Yes, I often have better things to do with my time.   Sometimes I have a project running that I can spare a half hour instead of watching TV during.    I only do this when I'm able to spare the time.  I also do it because the time they waste with me is time they are not trying to fleece someone's grandma or grandpa.  I also do it, so that I may educate others so that they may not fall victim

App Review: Color ID (initial take)

I discovered a new app I'm testing out. It's called Color ID, and is available for free in the Play Store (Android). It looks to be available in the iTunes store, as well. To be fair, as I have no iDevices, I can't vouch for the iTunes version. Everything will be based on the version for Android. I think that the Apple version will be the same, or very similar, based on the interface, but that's speculation.

I've never had any color vision. When I was in kindergarten, I got smiley faces on everything I could learn - and a big Mr Yuk sticker under "knows and recognizes colors". This would later evolve into an occasional sense of fashion which allegedly hurt other folks eyes. Hey, it never bothered me any! 

Over time, I've adjusted (happily, I think) with things that I know (or have been told) can be interchanged indiscriminately. I've also got little compunction with asking folks in stores "What color is this?". This makes a difference as sometimes I need black - not purple - pants, or red may behave differently in the wash than black or brown.

Sometimes, though, asking for help is not possible, practical, or possibly embarrassing. By "possible", I mean that there are times when either no one else is present, or a language barrier exists. By "practical", it could be very time consuming to bring a lot of items - or an employee /customer to the items - or as I found during some sales, different color tags represent different prices. By "embarrassing", I don't mean that it would hurt my pride to ask for help... but rather it's awkward to ask "What color is this?" on an item in a size/style that clearly is not meant for me, and may very well be a gift for the person to whom I'm asking the question.

So, I said to myself "Self, since there seem to be apps for about everything; I wonder if there's one that will tell me what color things are." The answer, it came back to be with the Greengar app as the top hit.  I decided to give this a shot. At first glance, it starts with a 3.8 star review (Play Store, 1/1/2015 5PM Central time)Reviews seem to be skewed toward 5 more than 1. I'm an app-watcher, to some degree. I'm very skeptical of the permissions some apps use, and try to figure out the "why" of them. This one required the camera, and the photo/media files. This makes sense as it uses the camera to focus on the item, and can pause or take pictures of an item. 

How does it function?
So far my testing is on the favorable side. I realize that I've tested it against a back-light from my monitors, or from some fluorescents, which may skew results. I know that with it reading the colors in hex, that there's a lot of potential variance. Something listed as #699606, #6996a6, and #699607 may (or may not) appear very close to some eyes, while being each a unique color, and a slight glare may bring some variance to recognition. The quality of the camera will have an affect, as well. For me, I tried with the Samsung Galaxy S6 which has a pretty good camera.

The results appear to be at least ballpark enough for me to get a good understanding of what I'm looking at. This app gives them to me in something a little beyond "Explain it to me in the original 8 of the crayon box". "Greenish blue" or "light purplish green"are easier on a comprehension than some of the color names out there. Even some of the less obscure names, like these, end up being a pain to sort out at times. So, I like the simplicity of the app here. 

From early experimentation, it appears to be about what I'm looking for. I'm keeping in mind my initial testing is not with the best lighting, perhaps (for the app, not for me). I see that some reviews make note of possible accuracy issues, also. I'm going to have to give it some tests in different lighting situations and see how it compares. But, I do know that with the number of hex combinations of colors, it's easy to get several results for the same thing based on distance of camera, light, camera, phone, fingerprints, glare, etc.

For those who may note I have not linked to the company, but rather to the app-store locations; it's because Greengar folded. The app is still around, however. It seems reasonable to presume that this is the final version of this app, unless it's brought on by the creators' next development venture. I have given some other apps a look and have been less than impressed. For instance, one called Color Detector . This one I found to be similar, and a bit too specific in identification of the colors. This one would require me to figure out "what does that color mean" in addition to "what color is it?". 

I plan on giving this a bit more of a practical experiment down the line; and may post a follow-up review if needed. For now, I find it useful, and worthwhile (plus it's free).

December 2015 Specials

Christmas 2015 Specials:

Thanksgiving and Black Friday are in the rear-view mirror, and December is upon us. These specials will run through the month of December, and only need to be ordered, not necessarily completed, during that time. So, as long as you're in touch by the stroke of midnight at New Year's Day, you'll get the promo. Just go to skylance.us, and fill out our form, or write to sales (at) skylance.us!

#1: We Wish You A Merry Christmas:

Custom address labels for your Christmas, Holiday, or other purpose cards. You supply the information, and you'll get back labels for your cards and letters.

Base price: $15 for three pages of addresses, larger orders will have an upfront quote

Turnaround time: Generally one day – same day available for rush orders

#2: Just Like The Ones We Used To Know:

We'll transfer your old home movies to DVD for you. We can handle VHS to DVD, or Blu-ray, if you prefer, for home movies. This is a great way of preserving your family memories, or making gifts.

Base price: $10 per 2 hour tape conversion

Additional options:

• Content on Blu-Ray Disc: +$5
• Custom Photo On Disc: +$5 first, $3 each addtional
• Additional DVD Copy: +2.50 each
• Additional Blu-Ray Copy: +$5 each
• DVD Case: +$1 each
• DVD Custom Insert/Art: +$5 first, $3 each additional

Turnaround time: Varies by project size. Realistic return times will be discussed upon order. Rush orders (one or same day in some cases) are possible.

#3: Clean Up For Santa

While you're doing all the prepwork for the house, we'll handle the cleanup on the computer. Running slow? Does it take you to pages you didn't ask for? Are things just not responding right anymore? We can fix that!

Base price: $30 per PC, though may increase depending on virus and malware issues.

Turnaround time: Varies by order size, and some complexities – may be as little as one or same-day

BONUS PRIZE!

All orders will result in the customer's name being entered into a drawing for a mystery prize. Drawing will be held on 1/1/2016

Yet another scam....

How It All Began:

So, I'm sitting here, minding my own business, sifting through the mail the other day, and something unusual catches my eye.   The first thing that I notice is that the name is wrong.  It has an incorrect variation of my name, along with an email address which is unassigned on my domain.   The latter got it caught in my catch-all, the former made me a little curious.  In general, the only people who use that incorrect variation of my name are people who make the incorrect assumption that that is my full name.  It's not.   Before I send this into the memory hole, and block the sender's IP and domains as spam, I notice that it's also referencing a client's company by name.   Perhaps I will have to look a little deeper into this.   What could have happened?  Disgruntled former employee?   Possible.  There have been enough of those, and some guesswork instead of seeing my actual business card may have yielded to guessing.   One of the machines got infected/hacked/compromised?  Possible, but would not explain the wrong name and email.   That would involve guessing or assumption.    Combing social media/search engines?   Client thinks so, but I say "very unlikely".  I say that because there are absolutely no professional listings that would use either name or email.      There are a couple other scenarios, but the most likely are some contact of his, along with some guesswork.

What it said:

Basically, I was addressed by (incorrect) name to be a guest of a Shelly Fitzgerald.   The email was written as a follow-up (titled as such) to an invitation to a "Chicago Tech Summit" at the Marriott Medical District/UIC "at no charge".  However, I'm encouraged to "register right away", and I'm given a link.   At this, she signs off as "Planning Director, Chicago Tech Summit".  Conveniently there is no contact information.   From my years in dealing with spam, I'm skeptical of return address validity.   I do a little lookup:

host chicago-summit.com
chicago-summit.com has address 69.94.129.202
chicago-summit.com mail is handled by 10 mail.chicago-summit.com.

I looked up the domain, too, and here is the significant Whois information:

Domain Name: CHICAGO-SUMMIT.COM
Registry Domain ID: 1941529691_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.enom.com
Registrar URL: www.enom.com
Updated Date: 2015-06-23T13:38:22.00Z
Creation Date: 2015-06-23T20:38:00.00Z
Registrar Registration Expiration Date: 2016-06-23T20:38:00.00Z
Registrar: ENOM, INC.
Registrar IANA ID: 48
Reseller: NAMECHEAP.COM

In bold I've noted that this "Chicago Tech Summit"'s website was just registered on June 23.   I left off the registrant information because they used Privacy Guard, who there's nothing useful other than the registration dates and registrar.  I also don't find any significant references to it on the Internet - at least nothing positive.    Time to check it out.    First thing up, this site screams "cookie cutter".   I'll circle back to this in a bit.   Something that stands out to me is the sheer volume of "corporate sponsors"  

Following up what appears to be a logo-collage, is a schedule of the day's events for this "tech summit". For some reason (maybe because this is my field?) the itinerary looks fishy.  Maybe that it doesn't seem to mesh with the sponsors, maybe there is no advertised or suggested keynote speaker.  Maybe it's some of the vague terminology in the "schedule of events"? 

There's still also the "free" aspect, which seems to ring that bell about a free lunch - since lunch is included too.    

So, as I look on this page, the only thing I see is a phone number (312) 491-1234 (this is the hotel phone number).   By the way, as of the writing of this, the hotel does have an interest reservation, but it's not guaranteed, and the names affiliated do not match.   What they have is "Biz Summits".   I'm even more suspicious now. 

I look a bit deeper...

At this point in time, I have looked at the domain (chicago-summits).  On the surface, this seems a dead end, since I don't have much to go on from.  Ahh, but I also have the email headers.  This indicates to me that the email came from a device called "shelly-mac" on an internal network to the server "columbussummit.com".  Looking at this site, it appears pretty much the same as chicago-summit.   Pictures are the same, the domain was registered the same day, same registrar, and the same privacy guard as the Chicago.   The only differences are that this one is hosted in a hotel in Columbus, OH, and has the hotel's info:  The Westin Columbus - (614) 228-3800.   

host columbussummit.com
columbussummit.com has address 66.118.163.227
columbussummit.com mail is handled by 10 mail.columbussummit.com.

I am noticing something though an email with a techsummits.org domain.   Techsummits.org has a little more info in the whois.   For instance, they list a registratnt of Biz Summits, with an Atlanta, GA postal address.   They also list a human as their point of contact - Shelly Fitzgerald (I've read that name before....).   For the time being, I will refrain from posting the contact number, as the Tennessee phone number listed in Whois is apparently her personal cell phone, and she was very surprised to have a phone call on it regarding  the... anomalies ... in her email.  She did her best to assure me that this is a legitimate "summit" and should prove valuable, and such.   Sorry, but I'm not buying it.   I'm also noticing the "confidentiality notice" in her email.   She would like me to mail her so that she can figure out "how I got contacted, in the manner I was".   

As I'm listening to her try to go into snake-oil mode, I'm also noticing the "confidentiality notice, which again has the wrong name & email address.   However for contact information, it tells me to contact a Thomas [left out] at [Address Withheld] in Kankakee, IL.   A public records search of that man's name shows two people in America with that name.  There is a possible 80+ year old man in Michigan, and a 65+ year man in Indiana.  Neither is close to Kankakee.  In fact, the woman at the Kankakee address has had her postal address used and abused by purveyors of the bogus, and this is just one more thing with which she is not affiliated. 

A little deeper into it... 

Using the phone number and contact name from the "techsummits" whois, I run a search.   It wouldn't be a surprise to see that it's either a fake number, or has a ton of complaints.    The number matches up with some other cookie-cutter "summit" sites.   They also reference Ms Fitzgerald connected to this phone number.   This is the point at which I made my contact.   She did seem genuinely surprised, as she thought her number was sanitized from the websites.   

I mentioned earlier about the "logo collage" on the page.   It's interesting that some of these "sponsors" don't know that they're sponsoring events in at least two cities (per the email referencing Chicago, and coming from Columbus).  Playing around with certain keywords, other cities can be found to be tied to this outfit - more than just two cities.

I also find interesting the low quality that went into putting this together.   I would expect a company that is claiming to be on the cutting edge with "tech summits" to inform guests of the latest and greatest; would have such mediocre presentation, images lifted from other sites, and very poor SEO.   In order to actually find a first-page result with Google, I need to to provide more search terms.   This doesn't do well for their visibility.

Also interesting is that when I plug in some other terms (like "BizSummits") I find a lot of people that take issue with the parent/other aspect of this "company".   For instance this site breaks down some similar *summit emails over a few year period of time.  This one  from 2012 describes how one individual questioned the legitimacy, with her follow-up detailing an attempted (empty) threat by a representative of the company for daring to question legitimacy.    Getting a bit more direct, this link calls them out as the scam they appear to be.   Not only are the "advertising tactics" called into question, but the photos used for the web sites are shown to be pilfered from other web sites.   hrm, I wonder, if they get their pictures and templates from others,... do they actually buy their software, or .... (Not accusing, just wondering....).  

That last page also includes a conversation thread where the "executives" are attempting to bribe their way into having the post removed/amended with "free membership".  They're also attempting to shout-down criticism.  Riddle me this, Batman:   If this *summits outfit is so big, and busy and whatnot, how doe their executives have the time to get into spats with bloggers?   

I found another interesting thing about them.  Their signup page?   Well, that's not secure, either.   So, they have a web submission form, where you can put in all your personals - including CC, expiration, CVN.   It looks an awful lot like most of the bank scam sites I've reported over the years.  But, even if they are "legitimate business people", the payment site is not secure, and subject to malicious behavior.

My conclusion: 

I see a lot of scams cross my inbox and catchall.   This feels like another one.  Frankly, I don't care if Shelly Fitzgerald, Michael Price, or Kristin Mathis get their knickers in a twist over this.   My opinion is my opinion.  It is not for sale in exchange for snake oil, and I do not intend to retract this.   My conclusion is based on the following facts:

1. The "summit" domains were mostly registered with privacy guard just over two months ago as of the time of this posting. If legit, I would expect them to proudly attach their name.
2. Basic Internet searches for the events (which if truly sponsored by the claimed corporations should be highly ranked) reveal second or lower page results - This indicates poor SEO,  Why would major corporations (or professionals) invest trust or money?
3. The advertising is deceptive, and shady (sending to a non-person and unassigned email address, and writing as if they had a pre-existing relationship with this non-entity?)
4. The email contains intentionally false contact information.
5. There clearly was no "opt-in" to this.  There clearly was no pre-existing relationship in any fashion.  Nor will there be, moving forward.
6. There also was no real "opt out" (not like those usually work with spammers and scammers) either.  
7. The "summit hosting company" made it intentionally difficult to find contact information beyond hotel phone numbers and addresses.   
8. The agenda looks to be rushed and vague.   No "keynote speakers" are listed.   Also, some of the topics seem vague to the point that they appear worth less than a basic Internet search
9. If the quality of the program is questionable, the quality of the signup page looks worse.   How is it that a "tech summit" is accepting credit cards through a non-secure page?
10. Regarding their pages, they seem to copy a lot from others.    or just use stock.   Professionally, I see this as somewhere between a no-no, and a lazy/incompetent web designer.  This doesn't inspire confidence in their leadership ability.

From a bit deeper of a web search, I find they have their fingers in all sorts of pies, with regard to "summits".   They also have  a share of criticism.   Other than self-promotion, I'm not finding much in terms of praise or kudos.  I'd be more inclined to give them the benefit of the doubt as a startup (from the 2-month old domain registries), but the 3-year old  negative reviews on the same folks tell a different tale.  I'd recommend letting a dog guard your steak, before signing up for one of these "summits". 

Data: 

"Columbus Summit" (from source of email)

host columbussummit.com
columbussummit.com has address 66.118.163.227
columbussummit.com mail is handled by 10 mail.columbussummit.com.

whois 66.118.163.227

[trimmed a bit for relevance]

NetRange:       66.118.128.0 - 66.118.191.255
<>
OrgName:        Sago Networks
OrgId:          SAGO
Address:        4465 W. Gandy Blvd
Address:        STE 800
City:           Tampa
StateProv:      FL
PostalCode:     33611
Country:        US

<>
OrgAbuseHandle: ABUSE32-ARIN
OrgAbuseName:   Abuse Team
OrgAbusePhone:  +1-866-366-3640
OrgAbuseEmail:  abuse@sagonet.com

 whois columbussummit.com

Domain Name: COLUMBUSSUMMIT.COM
Registry Domain ID: 1941527913_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.enom.com
Registrar URL: www.enom.com
Updated Date: 2015-06-23T13:16:53.00Z
Creation Date: 2015-06-23T20:16:00.00Z
Registrar Registration Expiration Date: 2016-06-23T20:16:00.00Z
Registrar: ENOM, INC.
Registrar IANA ID: 48
Reseller: NAMECHEAP.COM
Domain Status: clientTransferProhibited https://www.icann.org/epp#clientTransferProhibited
Registry Registrant ID:
Registrant Name: WHOISGUARD PROTECTED

"Chicago Summit" (from body)

host chicago-summit.com
chicago-summit.com has address 69.94.129.202
chicago-summit.com mail is handled by 10 mail.chicago-summit.com.

whois 69.94.129.202

NetRange:       69.94.129.192 - 69.94.129.203
CIDR:           69.94.129.192/29, 69.94.129.200/30
NetName:        DATANOC
NetHandle:      NET-69-94-129-192-1
Parent:         DATANOC (NET-69-94-128-0-1)
NetType:        Reassigned
OriginAS:       AS16578
Customer:       MICHAEL PRICE (C01244624)
RegDate:        2005-12-15
Updated:        2010-04-28
Ref:            http://whois.arin.net/rest/net/NET-69-94-129-192-1


CustName:       MICHAEL PRICE
Address:        801 Kellerman Kreek
Address:        BIZSUMMITS
City:           Marietta
StateProv:      GA
PostalCode:     30068
Country:        US
RegDate:        2005-12-15
Updated:        2011-03-19
Ref:            http://whois.arin.net/rest/customer/C01244624

OrgTechHandle: IPTEC7-ARIN
OrgTechName:   Ip Technician
OrgTechPhone:  +1-916-366-0170
OrgTechEmail:  iptech@lanset.com
OrgTechRef:    http://whois.arin.net/rest/poc/IPTEC7-ARIN

OrgAbuseHandle: ABUSE1152-ARIN
OrgAbuseName:   Abuse Department
OrgAbusePhone:  +1-916-366-0170
OrgAbuseEmail:  abuse@lanset.com

whois chicago-summit.com

Domain Name: CHICAGO-SUMMIT.COM
Registry Domain ID: 1941529691_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.enom.com
Registrar URL: www.enom.com
Updated Date: 2015-06-23T13:38:22.00Z
Creation Date: 2015-06-23T20:38:00.00Z
Registrar Registration Expiration Date: 2016-06-23T20:38:00.00Z
Registrar: ENOM, INC.
Registrar IANA ID: 48
Reseller: NAMECHEAP.COM
Domain Status: clientTransferProhibited https://www.icann.org/epp#clientTransferProhibited
Registry Registrant ID:
Registrant Name: WHOISGUARD PROTECTED

"Techsummits.org" (referenced in the website)

As a courtesy, I will not post the whois information, as it appears to contain Ms Fitzgerald's personal cell phone as the number.  

host techsummits.org
techsummits.org has address 72.9.103.219
techsummits.org mail is handled by 10 mail.techsummits.org.

Tiger Direct & Ink

Caveat Emptor Tiger?

When I began my third phone call in two days with Tiger Direct's call center, today, I was prepared for what I received.   Unfortunately, my negative expectations have been systemic of Systemax's former retail store in recent months.  Recent calls have met the diminished expectations.

To set the stage, in March I found that my local Tiger store was closing.   Further, that all (but the flagship in Miami, and ones in Puerto Rico) were closing, nationwide.   With this, I took advantage of the "Store Closing Sale".   Included in my purchase were several packs of inkjet cartridges.

Fast-forward to yesterday:  I opened another of the packs of inkjet cartridges, and discovered that the color cartridge was "counterfeit" (per two printer displays).   More than likely, this was just defective, though.  

I was told to contact the point of sale - Tiger.  However, as Tiger has not had a retail store - let alone the retail store used - in months, I had to contact their customer service line.   After 57 minutes of hold time, I got "Alex" on the phone.   We had a communication problem, it seemed, because he kept suggesting that I contact the store.   Eventually, we got onto, what I thought, was the same page.   He saw my receipt from the transactions, and placed me on hold.   Over one hour of hold music later, my call was terminated - after "Alex" told me that he was going to be "just 1 to 2 minutes". I did not have time to stay on hold for a followup call at the time, and when I did call back, I learned that their call center hours have also been reduced.

Today, I called back, and after a comparable hold time, I received another agent - "Jason", I believe his name was.  While he "was terribly sorry" an awful lot, he was no help, whatsoever.  Per him, I should have discovered this problem sooner.   When pressed, this meant that yes, I should have opened and tested each ink cartridge at the time.  Also, per him they only handle issues relating to online orders, and that I would have to take it up with the store.   Impossible now, as it would have been 2-3 weeks after point of sale. For the record, ink cartridges begin to dry out upon opening the package.  Further, their cartridges have a one-year warranty.

Instead of a company that was looking to help a long-time customer, I was met with a representative attempting to lay fault on the customer.   There was no deviation from the script.   It was "my fault" (in summation) for the problems experienced, and the company line was that there would be no deviation from this script.   The representative, in fact, would not escalate my call.  While I was told that he was notating it, I am not holding faith in any type of actual resolution within - or after - the next few days.

Previously, I was more than happy to use - and refer Tiger.  Unfortunately, I have a more difficult time now.    "Customer service" requires patience.  "Good customer service", on the other hand, is absent.    When call center reps divert and disconnect an inquiry - or take hide behind a script to excuse defective or counterfeit products carried - they do a disservice to the company.

Will I "never" do business with Tiger Direct, again?   This is hard to say.  I may  use them in the future.   However, I have a number of comparable - or better - vendors I can use for clients or the office.   Their value has dropped. The recent experiences have only hurt their reputation - and chances of future business/referrals.

Product Review - "From The Heart" CD

Not too long ago, I got a message from a friend.  The short form is "We put together a CD, with proceeds going to charity.  Would you mind having a listen?". 

There's quite a bit more to it, though, so, I'll borrow from my initial message, and the website.   Brian, who let me know about this project, was influenced by Steven Cooper, who has Spinal Muscular Atrophy (SMA),  He wanted to do something to help:

Our first thought was to put together a benefit gig to raise money and awareness. I know a lot of really talented musicians. Musicians often get together and play fund raising events (Bless them all).

In our case it just didn’t make sense. The artists I know are spread out amongst the state too far and wide to make it happen. We decided to write original music and came up with a mixed genre CD. Instead of asking our talented friends to appear at a benefit gig….we would ask them to donate a solo or performance to the CD.

 As time went on, 14 original tracks were written, and guest musicians contacted.   The result being From The Heart.  This link gives details about all of the musicians who graciously donated their time and talent toward this project.

"100% of the proceeds will be donated to Steven’s Walk and SMA"

 Now, Voger's been a friend of the family since long before I was around.   So, I've already got two good reasons to check out this album.  Further, though, as a amateur player, myself, with several musician friends, I like being able to directly support artists when I can (picking up albums or merch, hitting some concerts, plugging projects, etc).   I ordered my copy, probably within 10 minutes of reading his message.  It showed up in my mailbox faster than I anticipated.

Now comes time for my review.   What did I think about this?   The short answer is "I liked it".   But, I'd much rather give an answer that doesn't fit within the parameters of a Twitter post.    

What I heard though these songs echoed the "Music" page.  I had the privilege of growing up with a father who introduced me to what would now be referred to as "Classic Rock" - Kansas, The Who, Led Zeppelin, and such were part of my formative years - and would be reinforced as I got older.   What I heard through the tracks on From The Heart was an assortment of new songs that touched on the rock, R&B, and a bit of folk/country that still are a staple of my entertainment.   The guest artists gave each track a unique feel to it.  The songs were well written.   I've listened through the album several times. 

The bottom line:   I've enjoyed this album (several times).  Not only is it good music, but the proceeds are going to a good cause.   For the quality, and the cause, I recommend picking up a copy of From The Heart!  


Thanks to the artists who donated their time and talent, and thanks Voger for letting me know about this!

Product Review: Sony Walkman NWZ-E385 16GB MP3 Player

Sony's Walkman line was iconic during the cassette tape era.  In fact, the product name became synonymous with portable cassette players, regardless of manufacturer.   Cassettes are pretty much a thing of the past, today; and the Sony Walkman product line has been present in the portable media market still (though a different manufacturer's media player has become a generic term).

My first experience with the Sony Walkman player was in 2007, as a gift.   I found the tactile interface preferable, for my needs, and the 4GB was adequate at the time.   With time, I would upgrade my device, a couple times.   I stayed within the Sony family.  This had more to do with re-evaluation at each purchase time for features and cost. My most recent model was the NWZ-E465 (16 GB).

The NWZ-E385 was purchased through Best Buy on 5/29/2015, with a sale price of $78.99.   My reason for upgrading was the beginning of a short in the headphones, though no issue when playing through USB.  

My first observation on the recent version of this mp3 player were some subtle changes.   This player now uses a standard miniUSB cable, vs the proprietary Sony cable used by previous models.   This makes replacement a less challenging project, when needed.   I also noticed that the volume and hold switches were now in the face of the device, vs on the side.   These may take some getting used to, though the hold seems to be a bit more awkward than on previous versions.

The "pro" side of the NWZ-E385:

• Compact & lightweight (similar or lighter than previous)
• Tactile interface (very useful for non-visual operation)
• Clear screen for videos or easy reading of screens
• Several options on the "home" screen (FM radio, music, videos, photos)
• Good sound quality on playback
• MiniUSB port 
• Drag 'n' Drop convenience from Windows and Linux

Unfortunately, Sony, I found quite the list of "cons" on this model.   Specifically, in comparison to the NWZ-465 (several years old), I have observed the following:

• Device enters "hold" mode automatically, even when not selected by user
• Device no longer has microphone or voice recording
• Hold button on face is somewhat awkward when not looking at device
• "Bookmarks" feature no longer available
• "Play-through" feature no longer available
• Alphabetic selection now goes through groups vs individual letters (ie N-P vs N, O, P)
• Does not recognize all tag information. Some genuine albums show as "unknown" artist/song/album.

The features I find most disappointing in this model are the removal of the bookmarks and play-through.   Play-through was nice in that it allowed continuous play from one album/artist to the next (if the mode was properly set).  The bookmarks feature had been extremely useful.   On the 465, this allowed for five separate bookmark lists of up to 100 tracks each, permitting on-the-fly playlist creation and editing.   While the E385 allows playlists, these files are not as convenient for on-the-fly use.    Given my normal usage, this makes the device rather inconvenient.


Conclusion:
While Sony has had excellent products in this product line before, it appears that they have taken a drastic step backwards.   Gone are the features that I previously found useful, and at present, the device seems to have been a half-hearted attempt to put something on the market.   I have been in touch with Sony's product support, inquiring if there was a firmware or operating system update which would fix some of the device shortcomings.   Unfortunately, the responses I received were "I don't know", and "there is a Sony file transfer software download".   The latter is merely an alternative to Drag 'n' Drop, which does nothing for the device functionality.  

Is Sony getting out of the portable media player industry?   After seeing the NWZ-E385, my guess would be "yes".   This device is a neutered version of previous models - of which I've owned and given glowing past reviews.  Sony lists a 128GB and 64GB device, but with a $1,200 and $300 price tag, respectively, they are not comparable products.

There is a strong likelihood that this player will be returned within the return period.  While I dislike doing this, I may find a better alternative in either an older Sony player or a different manufacturer's product.

Product Review - Cooler Master Seidon 120V Liquid Cooler

Some time ago, I reviewed the Corsair Hydro Series H60 Liquid Cooler.   This was just one of Corsair's offerings in liquid cooling.  Other manufacturers have released similar self-contained CPU liquid coolers, as well.  

Component manufacturer Cooler Master got into this game in mid-2013 with the Seidon liquid cooler.  Comparable to the Corsair models, there are a couple versions.   Cooler Master has also released a Nepton line.    This will be limited in scope to the Seidon 120V.

I took an interest in this product when it was new, but never moved on it until fairly recently.   25% off during a Tiger Direct  store closing helped make up my mind on it. 

From the package, it claimed to work with (pretty much) every socket processor (CPU) out there.   Since I needed something good to cool down a Xeon, I figured this would be good.   Previously with my other Xeons, I've used H60's, which have  worked straight out of the box.   Well, you know, they say something about "assuming"....


As I had everything ready for my assembly, I found that the Seidon will work with a socket 1366 CPU, but only with the Cooler Master mounting hardware.   This includes a special back plate.   Unfortunately, my Supermicro board has a connected backplate for mounting a cooler.   While some boards have removable backplates, the Supermicro do not.  Removal of this plate will damage the board. 

No worries, though, as my editing machine has an H60, though in an AMD configuration.   Easy enough, with a Phillips head screwdriver, I've switched the Corsair to Intel, and mounted it in the Xeon's case, and it's assembled and ready to go.    On to the editing machine, though, I find that the radiator does not fit properly in one mounting position, the power cords do not reach the headers from another, and a few other headaches.   This starts me on a game of Musical Components for a couple hours over two days.   Eventually, I get it tweaked up and running. 

Observations on the Seidon 120V:
My first observation was that with the backplate screwed down tightly, it still feels "loose".   With slight force, it's got a rotational "wiggle".   At first I thought this may settle down after the thermal compound has had a chance to heat up and whatnot.   Unfortunately, even with that, it's still been wobbly. On the plus side, though, it's only when rotational force is applied, which is not going to be happening while it's running.

My second observation, is that the Seidon is not nearly as quiet as the H60 was (and still is).The machine I am presently using to type this has two H60's, Three Cooler Master 120mm fans, and one 200mm Cooler Master fan.  It runs fairly silent, but for occasional fan spikes and beeps.  Sound decreases when the PC cabinet door is closed, though it's still audible in the room.

Frostytech measured the Seidon 120V at 54.3dBA noise with stock fan/speed.  The temperature, after sitting idle for some time, is, at present, 59°C/ 134°F for an AMD FX 4100.   For comparison the Corsair keeps this unit generally between 26-40°C, depending on load, and had the AMD running at about 30-32°C.   I will follow up on this after checking the thermal compound.




Conclusion:
I wanted to like this product.   I have had several Cooler Master components over the years - cases, power supplies, etc.  I generally trust the brand.   I wasn't as impressed in the end with the Seidon 120V.   It's a good cooler, but it does not seem to live up to the claims on the website:

Seidon

Cooler Master’s compact all-in-one water cooling kit that aims to bring water cooling to the masses. It fits in virtually every case, is compatible with every available Intel and AMD platform, and is as easy to install as a standard heat sink.

•  While it does fit a 1366 board, it would not work with the board I intended to use.  I give it a pass, because it's an unusual board.
• This wasn't the most difficult component to mount, but it got to cycle between several ATX cases - including a Cooler Master - before finally fitting in one.
• "As easy to install as a standard heat sink"is not exactly accurate.   At present it is mounted in an Asus board on an AMD FX 4100 CPU.   Mounting required the board to be removed, Asus bracket removed, backplate fed through, backplate held into place for mounting, and board to be re-installed in case.   This may be a little different on initial assembly vs modification

Ultimately, it seems to be a decent cooler.  While the temperatures and sounds are higher than before, it still falls within tolerance, and the PC operating sound is far from that of a bearing going bad in a fan.   While the fan can be lowered (reducing the sound), it will also increase the operating temperatures. "Decent", however, is just that.  I kept comparing it to the H60; and it kept coming in second place.   Were it not for the No Refund policy during the store-closing event, I may have considered returning this, and grabbing an alternative. 

This doesn't put me off Cooler Master products in any way.   I'm still curious as to the new Nepton coolers' capabilities.   I'm very content with my other CM products.   While I'll probably "get used to"the sound here, I don't see myself replacing it, as yet.