Sunday, December 28, 2014

Product Review:
Limefuel LP200X
The 20,000mAh Dual USB Battery Pack


Random chance worked in my favor recently.   A friend shared a link with me for this particular item.   Not only did he give good testimonials to his experiences with it, but he expressed how the sale price was dramatically lower than what he had paid for his not long beforehand.   This wasn't enough to make me plunge on an impulse item, of course, I had to do a bit more reading and asking a few questions before I placed my order.

One of my concerns is running out of juice when I am away from home/the office.  My commuting doesn't always lend itself to a car charger or wall outlet.  To that end, I have phones, tablets and such that are underutilized, so as to conserve battery.   

There are plenty of battery packs out there, certainly.  I will freely admit that I have not tried many of the ones out there.  I also have not had the full chance to run the Limefuel through a lot of tests.  If need be, down the road, I will revisit this with a supplemental review.  

My criteria in choosing the Limefuel were the features, the capacity, the word-of-mouth, and the price.   This is a device that has a digital display, to inform you of how much power is left to charge your devices.  It has two USB outputs for charging two devices simultaneously.  It charges via a micro-SB cable (included) which has a USB jack.  The 20,000 mAh translates to (in very simple English) "It can give your phone several full charges on its internal battery".  

So, I followed the link given to me, read a bit more, and pulled the trigger on it.   I paid $34.99 (current sale) and got free shipping.  I placed the order on the 23rd, and it arrived on the 27th.   Holidays aside, it could have been here faster.    (this after seeing that shipping could take some time because of popular demand).   

Now for the fun part!  It arrived today in the mail.   AI only had some brief time to open and check it out as I was on a deadline.   As soon as I finished up, I was able to devote my complete and undivided attention to it.   As previously noted, it has two output USB ports with a LED flashlight in the center.   On one side is a microUSB charging port, and directly opposite is a button.  On the top center, there is a screen which will light up over an LCD display that informs the user as to the remaining power of the charger.   Pressing the button once will activate the display.  Pressing it twice quickly will turn on / off the flashlight.  

When it arrived, it had 59% battery power remaining.   I found that it charged failry quickly in the wall socket.   I have since tested it on a Motorola Photon Q phone, a Samsung Galaxy Tab 3, and a Sony Walkman mp3 player.  I do not have any Apple devices to test this on.  However, per the site, several iProducts are listed (iPad, iPhone...)Based on my experiences so far, I will accept their claim despite not being able to personally verify it.

If I were to list initial pros & cons for this guy, here's how I would go:

Pro:
  • Cost (especially the sale) was more than competitive vs lower power models
  • Battery capacity is more than sufficient for even some of the heavier users
  • Two USB ports allows for simultaneous device charging
  • USB allows for a variety of devices to connect
  • Shipping time (for me) was very fast
  • Good charging time on internal battery.
COns:
  • Size:  The Limefuel is about 6" long, so it is (understandably) big
  • Weight:  This thing's got some weight behind it.   
  • Instructions:It's rather intuitive (to me) but came in a brown box with a cord only.   Might be useful to some to get an idea of estimated life, with certain usage

For me, the pros have so far outweighed the cons.  I see advantages on using it on the road, as it offers a more consistent voltage than the DC in a car's cigarette lighter.   This may have a better effect on the longevity of some batteries.   I can see this being good for road trips, golf courses, field trips, off-site work (at a client's, commuting, etc) or on recreational activities, like camping.   The size and weight of it may affect some carrying it For the price though, I found that the you can get about the most bang for the buck with this one.    

Wednesday, December 10, 2014

'Tis The Season To Be Wary

Holiday Scamming:

This is perhaps the time of the year where the greatest amount of shipping occurs.  Quite possibly it's also when the greatest amount of shopping goes on, too.   Christmas, Hanukkah, and other holidays get celebrated, and gifts are purchased for these.   This is in addition to the online shopping that happens year-round.  Unfortunately, with the convenience of online shopping, comes the predators.  To help you out now, and for the future, I'll be pointing out a few of the common  - and new - tactics, how to identify real from fake, and things you can do to protect yourself from becoming a victim.

Sorry, we missed you:

What it is:  Perhaps the most common bulk message sent out is "We Missed You For Delivery" email.   The alleged sender of this email is often claimed to be UPS, USPS, DHL, FedEx, or some other delivery company.   "Dear customer, we tried to deliver a package to you...." or words to that effect, will be the message they send.    In fact, they often will have company logos in their email to make things look legit.   You're asked to print out a file, listed as "invoice" or such, that comes attached with the message and bring it to your local office to pick up the package that they "could not deliver".  However, opening the attachment will open up an executable file (.exe), which will do naughty things to your nice computer.

How to know it's fake:  There are a few telltale signs that a message like this is bogus
  • It contains spelling and grammar errors.   If you notice, these messages will often have incorrect grammar, spelling errors, wrong word choices, etc.  A multi-billion dollar company like FedEx at least has a spell-check for their form letters.
  • It is addressed to "Dear Customer" or some such generic salutation.   This is an easy one, as it allows for the criminal to send out an email message to millions of people, so that even a <0.1% rate of opening the bad file will be a significant number.   if a multi-billion dollar firm had to contact you, they would do it by name, but for mass advertising
  • There are multiple people in the recipient field.   If you see that a message is addressed to you, and a bunch of other addresses, some which you probably don't know, this is an indication that this is not legitimate.   Multi-billion dollar shipping firms don't mass mail missed delivery messages.   On the same note, why would the same "ticket" be usable by all those individuals?
  • The sender information is incorrect.   This may be difficult for some folks to tell,  Sometimes you can hover the mouse above the email, and see the actual address, sometimes it's in the parentheses next to the "name", Anyhow, for this particular type of email, it will often come from either a disposable free email site, or be a forgery.  
  • Delivery services will leave a note at your door/mailbox about a missed delivery attempt.  
  • Speaking of deliveries, the delivery service is only that.  Your vendor does not provide them with your contact information.   So, if you order a movie from Amazon, and UPS delivers it, UPS is only given the package, not your contact information (except for the address).   
  • Information inside is incorrect (such as mentioning Thanksgiving approaching during December).   
  • You haven't ordered anything recently
What to do:   Generally, the best practice in these cases is to not open these.  Unless you have a pre-existing relationship with one of the delivery services, these email messages "from" them, will be malicious just about always.   The best thing to do is to report it as spam, and delete it. opening the attachment is exposing your computer to malicious code.   (Apple & Linux fans, you may be statistically less likely to be vulnerable to these, but you're not immune, as recent events have shown.

If you've been a victim:  the best thing to do is to make sure your anti-virus and anti-malware software is up-to-date and running.   This should catch the executable from the start, or nip it.  

There are questionable charges on your account:
 
What it is:  This generally takes the form of an email purporting to be your financial institution.   They claim that there are strange activities on your account recently, or unauthorized charges, and verifying information will prevent your account from being closed, suspended, frozen, etc.   
How to tell it's fake:  The telltales for this being not legitimate are similar to the previous example's:

  • Spelling and grammar errors in the message - legitimate companies aren't this sloppy.
  • Addressed to "Dear Customer" or similar.   Your true financial institution would address you by name n the event.
  • It arrives from a financial institution in which you do not belong.  If you don't have a Citi account, then it seems unlikely that they would contact you about an account.   While identity theft/fraud is a possibility, it is not as likely in these circumstances. 
  • The sender field, is incorrect (see above).
  • It's addressed to multiple addresses - Logic and privacy would suggest that such confidential matters would be communicated directly, and not in bulk.
  • The link provided does not match who they claim to be. For instance a message claiming to be from PayPal, with a link that goes to "paypal.[gibberish].biz/verify" is taking your to a non affiliated site.
 
What it does:  Clicking on the link in these email messages will take you to a site that looks like whatever the email claimed.   In fact, some of these outfits may have [address].com/cit, /hsbc, /discover, /chase, etc and run multiple phishing emails.   This page may be as simple as a login page (username/password), where clicking "submit" will store your information in their server, and forward you to the site you thought you were at (possibly logged in), granting the criminals access to your account.   Other forms ask for much greater amounts of information (account number, security questions, debit number, PIN, etc).   These often get shut down pretty quickly, but the damage can be done pretty fast.   
 
What to do:  Much like the  Missed Delivery email, this one can be deleted.   While your financial institution may communicate with you electronically, they will come from a legitimate company address (not a  free email address), address you by name, and not attempt to have you log in to a service.   Also, it's a very good idea to manually access your financial institution's site, vs following a link.   
 
What if you've been a victim: In this event, it's best to contact your financial institution at once.   It doesn't take long for an account to be emptied, or purchases to be made.   Changing passwords may be helpful, as well.   Further, you can contact your local police, 
 
We have your order:
Today, I saw one of these messages.   This one alleged to come from "Target.com" (the true address was something different, and unrelated):

As Thanksgiving nears we want to advise you that our online shop has an order addressed to you. You may pick it in any store of Target.com closest to you within four days.

Please, open the link for full order information.

Always yours,
Target.com

Because the link had already been disabled, it was impossible to tell whether it was going to attempt to install malicious code over a browser (attempt to trick a victim into a fake login page, or something else.  

How to tell it's fake:  there are some similar and simple methods to IDing a bogus email of this nature:

  • It is from a store that you either don't frequent, or from which you don't shop online.
  • It is addressed generically (Dear Customer)  A genuine order would have your name, and while maybe not having all the order details, at least an order number
  • Addressed to multiple individuals.  Do that many people actually share the same invoice number?
  • Speaking of invoice numbers, one will likely be missing from one of these email messages.
  • Spelling or grammar issues on the page/email.
  • The sender field does not match (see above)
  • Logos are wrong (In this particular email, the "Target" logo was square)

What to do:  Much like other examples, your best move is to mark it / report it as spam, and delete it.   This is especially true for a company from which you haven't ordered..  

If you've been a victim:   For this, it's best to contact your financial institution at once, and your local law enforcement for filing a report.  


In conclusion, online shopping can be very a very convenient, safe and time-saving thing.  Billions of orders have gone through  over the past twenty-odd years.   In addition, financial institutions have been working online for years, as well, offering safe and convenient services.   That there are some criminals out there that would profit at your expense does not condemn online shopping/fiance as a whole.   However one should always be wary when something seems "off" (mentioning an order or shipment you're unaware of, or an account you don't own, for instance).  Remember to watch out for the telltale signs, and there's less of a chance of you becoming the victim of one of these scams.

Thursday, November 27, 2014

Black Friday 2014 Specials

Happy Thanksgiving!  It's the time of year for turkey, stuffing, football, and an ever-increasing number of sales.  

Since we don't have a traditional storefront, we're a bit more flexible here.   In fact there's absolutely no need to lineup outside - or maybe even get out of your pajamas and slippers.  

How easy is this?  Just reply to this email, call or text, or visit our web page and fill out the contact form, and mention the special(s) you're interested in!

Mystery Prize Drawing:
There's something new this year, too.  Each order will be entered into a drawing for a prize this year.   This contest is open from this posting, until 11:59 PM Central Time on Sunday, 11/30/2014, with the winner being drawn after close.   The winner will be notified on Monday 12/1/2014.  To be eligible for the drawing, one must select, and arrange for at least one of the promotional (or standard) services.   Work does not need to be completed prior to drawing.  


2014 Specials:


Cleaning House: 
We'll go through your computer, cleaning out viruses, and malware, and "clean it up" for you.   In addition, we can remove any unwanted programs you may have in the background.  This can often be done on-site, or as a drop-off.   Turnaround time depends on extent of work needed, but is often same-day or overnight.  
Base cost: $30/computer.
(additional software costs may arise for additional installations)


"Just Like The Ones We Use To Know":
We can transfer your old home videos (VHS) to either DVD or video files on a flash drive or external hard drive.   As time goes on, the VHS tapes begin to deteriorate, and we can help you to preserve your family memories.   Turnaround time on one two-hour tape can take as little as an afternoon, depending on orders.   Rush service is available. 

In addition to VHS, we also do vinyl to CD transfers.  This is a great way to make a CD or MP3 copy of your favorite records for the car, or the gym, or where ever you listen to your music (or stories).  

If you have still photographs, and you would like digital copies made, look no further.   We will scan your old  (or not so old) still photographs into digital format.   We can also transfer documents into .pdf files (used with Adobe Reader).  Digital photos may be returned, with originals, on a CD or DVD (depending on volume); or flash drive or hard drive at the request of customer.

***New this year***  we are offering mailing service as an option.   Please contact us first for estimates.   Your originals, and finished product will be shipped back to you in a timely manner.   

***Soon Arriving***  We've been asked several times if cassette to CD (or mp3) is available.   Good news, everyone!  We're just about at that point.   This should be ready to go in a few days.   I just need to run a few more tests.   

Cost:
VHS to DVD: starting $10 for 2 hour VHS to DVD
Record to CD: starting $10 per LP transfer (includes individual tracks)
Cassette to CD: will start at $10 per cassette transfer (will include individual tracks)
Additional Disc Copies: $2/DVD, $1/CD 
Graphic CD/DVD:  +$5 per disc design (includes first disc), $3 per additional discs.
Still to Digital Pictures:  Varies by volume of pictures.   Estimate will be given before work begins.  

"Letter to Santa":
OK, so maybe this isn't just for your letter to Santa... With this package, we will take your list for Christmas or Holiday cards, Party Invitations, Thank You's, or any other mailing you'd like.   We'll enter, format, and print you mailing labels to send out.   Turnaround time for this service is often same day or overnight.  Rush service is available.
Base cost:  $10 / page, with bulk and repeat rates available

"Fix It Up":
Got an older machine that needs a part?   Let us know.   We have or can get you the right part(s) to fix up your system.   Parts include DDR and DDR2 desktop and laptop memory, sound cards, graphics cards, modems, wireless adapters and internal cards, cords, and more.   Please ask, as inventory changes periodically
Cost: varies

"My New Toy":
Got (or want) a new computer?   We can work with you on building your dream machine - or personalizing your new (or old) machine to suit your preferences.   The initial consultation is free.   Total price will be known after consultation, so there are no surprises in the end.   Factors included in final cost will be computer/components/software cost, installation and configuration, and setup & instruction.   


Thursday, October 30, 2014

Helping a friend

Today, I'm giving a plug for a friend.   He's been in a bit of a tight spot of late, He's come up with this GoFundMe campaign, as a way to raise money, while providing a quality service in exchange.

I've known him for several years, and can vouch for him.  He knows what he's doing, and he's good at it. 

http://www.gofundme.com/ghxjc8

Tuesday, October 28, 2014

Kickstarter Project: Firefox Matchstick

The end of Firefox's 30 day Kickstarter campaign for their Matchstick streaming player is approaching.  

Mozilla's Firefox evolved as an open-sourced browser, that was highly customizable to the users' wants or needs.  Custom add-ons, like Adblock Plus, Color Tabs, Flashget, etc were created, by users, and added into the repository for others to take advantage of as desired.    Thunderbird was created, and evolved, as a stand-alone mail client, handling POP3 and IMAP email (In English, loosely "It's a program that can access and download your email from the server",  Most recently, the Firefox operating system was introduced.  At present, it's in phone form, compaeting with Android, Windows and iOS in the cellular markets.  

Matchstick follows in this vein, with the Matchstick streaming player.   Google's Chromecast is most often called out in comparison to the Matchstick, but they're not the only ones.   The Matchstick will plug into the HDMI port of a television or monitor to allow streaming content.  

Mozilla has kept this project open-source.  In fact, early on in the Kickstarter campaign, their schematics and code were available, encouraging developers to get involved or even make their own.   This is a contrast to Google, which has locked the code of Android (It's rather interesting how they locked their Linux derived system, but that's not important right now). 

One might wonder why the company would give out their designs, schematics, etc.   Because it allows for the greatest amount of innovation.   The next big improvement - or innovation - may, actually, come from a non-employee. 

Why should this project interest you?
This is a good question.   Do you use streaming media content?   This device will allow you to stream content (like Netflix, Hulu, or YouTube, for instance) directly to your television or monitor.  This will work through your home wireless network.   Why opt for this vs, say, a Roku player (a device I've reviewed and endorsed in the past)?  Price, size, lack of cords, preference... there are a host of reasons one might choose.  Right off the bat, though, the target price-point for the Matchstick is $25 for one, after the release date.   With the Kickstarter promo, you can get 1 for $18, 2 for $34, 5 for $80, or 10 for $160.   This comes in under the $35 (approximate) starting price for Chromecast).  

With the Kickstarter campaign, the target goal was achieved on day 1.   In addition, two other goals were added.   One of these is called "Ad Hoc mode", the other "Local Share"   If the campaign gets to $500,000 by closing time, both will be incoroporated.   In today's update, if $450,000 is reached, one of the two options will be included (based on a user survey after the close).   In English, Ad Hoc loosely means "You can stream content to your TV without an internet connection", with Local Share being "You can share things on your network even if you don't have an internet connection".  

Matchstick, like other systems, will have an app store, in which folks can acquire apps to customize their device to their own needs/tastes.   Like other projects in the Mozilla line, this will continue as an open-sourced project. 

Unfortunately, these units are anticipated for a February 2014 release, so are not a good option for Christmas or Hanukkah gifts (unless you give an "IOU").  



I plan to do a proper review on this project when I have my Matchstick in-hand.   Until that time why not have a look at it, and see if this might be right for you.

Thursday, October 9, 2014

Another scam

A series of calls from (202) 559-7968 came through the work phone.   One of these was around 1AM.   Since I was being nocturnal working on a project, I wasn't too disturbed.  Well, this was until I found out that it was none of my clients, nor friends.  

For those who don't know, the 202 area code is Washington DC.   a "gentleman" (I use this term loosely) with a heavy accent, seeking someone who I don't know regarding a grant (I had $8,000 and $9,000 that were supposedly won).  If my Spidey Senses weren't already tingling, I had a few clues that this was bogus:
  • Call for "wrong person", but willing to give me the money 
  • "Grant money" would be mine for an up-front fee
  • One call at 1:42AM (well after legitimate telemarketing hours)
  • The use of the F word when the scam was called on him.

It turns out that this particular number is, for the time being, provisioned by Level 3 Communications.  Level 3's representative assured me that this number should be disabled this afternoon.   Unfortunately, this only cuts one head off the hydra.  There are plenty more out there, and more will sprout up in its place.    

Right now, it's October in America (OK, it's October everywhere).  There are national, state and regional elections and ballot issues that will be decided in less than one month, and there are plenty of calls going out to try to get support/opposition for everything.  So, by using a DC number, they may deceive some folks into answering, with the thought it's a political call (these are exempted from the Do Not Call Act of 2003).

Just remember, government grants may be awarded, but first one has to apply for it.  You do not just "win a lottery" because you have a name and phone number.   Genuine government grant award notifications will come through proper correspondence.  They never require a payment for receipt. 

Calls like this are a scam, plain and simple.   Don't be fooled out of your hard-earned money by falling for something like this. 

Monday, April 7, 2014

Public Service Announcement - Scam Alert

Scam Warning:

Today I'd like to point the "finger of shame" at a specific scam site.    I'm going to provide a little technical information about them, as well as the specifics of how they are operating.  

There are a few very important things to keep in mind:
  • Microsoft does not call users about viruses, computers being hacked, or errors on a computer.
  • "Your bank" or "Your credit card company" will not phone you from a forged number, for any contact they make.
  • Legitimate businesses will properly identify themselves through Caller ID (CID) information.
  • Any caller that refuses to properly identify should be viewed as deceptive, and this is a violation of some federal laws.
  • "Your bank" or "Your credit card" or PayPal, or any other financial institution will not contact you using a generic salutation (Dear ____ user, for instance).   
  • Any offer to "launder money for profit" - or contact about a lottery or prize you do not remember entering - is a scam intended to separate you from your money.
There's a particular scam that I've pointed out before.   In this one an individual (often from India) will phone you to inform you that they are either from Microsoft, or that Microsoft has notified them to contact you.   Your computer is either communicating errors, or is not communicating properly, and they are there to help you fix this.

You are instructed to turn on your computer, RUN "eventvwr".  This is the Windows Event Viewer.   They will have you look for warnings and errors, and attempt to tell you that these are signs of viruses, or being hacked.   Their schtick will change periodically, as it's meaningless.   If they think you have no clue, than any lie will do.   They may even have you open the Services tab on MSCONFIG and try to scare you through showing you the stopped services there.

Not about what really goes on here.    Event Viewer shows events within the computer.   "warnings" and "errors" are normal.   They do not imply any malicious activity.  They do not indicate that your computer is being attacked (although if you're not careful, it soon will be).   

They may have you check a few other things to convince you that you're in trouble.   At this point, they may transfer your call to a "tech", "senior tech" or something else of that nature.  Essentially, you're being handed to another call center scammer to continue the script.   The goal here is to get you to grant them remote access to your computer.   This will be accomplished through a software package like Ammyy Admin or TeamViewer.   These are both credible businesses, that each have a statement on their site regarding this abuse of their service.   

If you give them access to your computer, one of several things may happen.   They may install a logging software to your computer, which will transmit information (including banking and passwords) to them.   They may intentionally damage or delete files and attempt to charge you to get them back.   They may charge you to p0ut on an "antivirus" program, which does nothing but enrich them.   They may go rifling through your files.   If you grant them administrative control they can even damage your computer's operating system by deleting specific files.   

My latest interactions have come from an outfit that is actually using "their own" website to initiate the scam.   Their site instructs you to download the Ammyy Admin application, and provide them with the information from it.  

The site they are presently using is "geekscare.com".   I'm not sure if that's supposed to be Geeks Care, or Geek Scare.   Regardless, here is some information about that site:

host geekscare.com
geekscare.com has address 118.139.175.1
geekscare.com mail is handled by 0 smtp.secureserver.net.
geekscare.com mail is handled by 10 mailstore1.secureserver.net.

 whois geekscare.com
.

   Domain Name: GEEKSCARE.COM
   Registrar: GODADDY.COM, LLC
   Whois Server: whois.godaddy.com
   Referral URL: http://registrar.godaddy.com
   Name Server: NS09.DOMAINCONTROL.COM
   Name Server: NS10.DOMAINCONTROL.COM
   Status: clientDeleteProhibited
   Status: clientRenewProhibited
   Status: clientTransferProhibited
   Status: clientUpdateProhibited
   Updated Date: 22-dec-2013
   Creation Date: 22-dec-2013
   Expiration Date: 22-dec-2014
 Registrars.
Domain Name: GEEKSCARE.COM
Registry Domain ID: 1840009049_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2013-12-22 00:49:40
Creation Date: 2013-12-22 00:49:40
Registrar Registration Expiration Date: 2014-12-22 00:49:40
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.480-624-2505
Domain Status: clientTransferProhibited
Domain Status: clientUpdateProhibited
Domain Status: clientRenewProhibited
Domain Status: clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Ravi Mahato
Registrant Organization:
Registrant Street: Kanke Road
Registrant City: Ranchi
Registrant State/Province: Jharkhand
Registrant Postal Code: 834008
Registrant Country: India
Registrant Phone: 9031143738
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: ravishankarmahto@gmail.com
Registry Admin ID:
Admin Name: Ravi Mahato
Admin Organization:
Admin Street: Kanke Road
Admin City: Ranchi
Admin State/Province: Jharkhand
Admin Postal Code: 834008
Admin Country: India
Admin Phone: 9031143738
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: ravishankarmahto@gmail.com
Registry Tech ID:
Tech Name: Ravi Mahato
Tech Organization:
Tech Street: Kanke Road
Tech City: Ranchi
Tech State/Province: Jharkhand
Tech Postal Code: 834008
Tech Country: India
Tech Phone: 9031143738
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: ravishankarmahto@gmail.com
Name Server: NS09.DOMAINCONTROL.COM
Name Server: NS10.DOMAINCONTROL.COM
DNSSEC: unsigned

From their website, we can see a phone number (800) 903-1361.   This phone number is provisioned by Voce Communications (480-344-1340).   If contacted, these criminals will act like a legitimate business, however, they will quickly fall back into running the above scam.  

The above information is provided as a service message to the public in general.   The phone number will change, as soon as their provider decides they are abusing the service.   Their IP will likely change as their host finds out they're violating terms of service.   Their domain will also change as it gets cancelled.   Another of each will sprout up.    Ammyy Admin, Go Daddy, and Voce Communications are not responsible for the actions of the scammers.  The latter two have merely provided service to a paying customer - until that customer violates TOS.  The former is a free utility that is being exploited by criminals.   

Please don't fall for this scam.   If you' would like to have some fun at their expense, be advised that they are criminals, and they will harm your machine if you grant them access.    However, nothing stops people from having a bit of fun at their expense now and again until they get cut off.   


 

Friday, April 4, 2014

Skylance Computer Services: Spring Cleaning Specials


Spring Cleaning Specials

Spring is here, though there are still rumors of snow and cold in our future. Spring cleaning time is upon us, and it may be a good time to do the same for your computer. Read on to find our current offerings, as well as some information for XP users, and a few good tips.



Spring Cleaning: That time of year is upon us. Folks start going through attics, basements, garages, offices, etc and find things we were missing – or that we no longer want or need. Your computer is no different. Over time, as we use our computers, we add some clutter to them. This may come in the form of cached image files, downloaded files, programs running during startup – or even some unwanted programs. It's good to go through and clean these things up to keep your machine(s) running their best.

Our Spring Cleaning package starts with a free initial consultation. Is the computer having issues? If so, what are they, and what courses of action are available? Some warning signs to watch out for include, but are not limited to:

  • Computer running slow
  • Programs taking a long time to launch
  • Browser homepage changed
  • Extra toolbars on your browser
  • Strange popups or notifications

Each case is different, and we'll give you the straight answer on what the problem is, how it can be fixed, and what you can expect upon completion.

The basic Spring Cleaning package starts at $40, and includes an internal dusting.

Spring Cleaning Add-ons:

Want more than just the basic cleanup?   We can make that happen too! Below are some some bonuses, along with two prices.  The first is the combination price, the second is the stand-alone price.

Spyware Scan & Removal: $15 ($20)*
There are many names used, sometimes depending on your perspective. Producers may consider it “helpful ad-ware”, while others may call it “spyware” due to the way it monitors your habits. Sometimes this software comes bundled with a “free”program you download, which may be installed unless you choose a “custom” installation, rather than “standard”. Sometimes this is added to your computer through a malicious exploit in a browser or add-on.
Some of these programs may actually be desired, but often times they are found to be a nuisance, and will use up your system resources. They are also known to track your browsing and shopping habits, and report this information to their parent company – which may also transmit this information to third parties for advertising purposes.

Want 'em gone? That can happen. We'll scan your PC, see if anything unwanted is there, and get rid of it.

* Cost of software may apply, in addition, based on customer preference 

Virus Scan & Removal: $15 ($20)*#
For our purposes here, "virus" will be defined as "any malicious code unintentionally installed, with undesirable results". Yes, there's a lot of types, a lot of distinctions, and they can do a lot of really bad stuff to your computer. We can make them go away. If you're running without security or anti-virus, we can help change that, as well. At the end, you'll have a virus-free PC, and know how to keep it that way.

* Cost of software may apply, in addition, based on customer preference
# Virus Removal may be required during Spring Cleaning if infections are detected

Data Sorting: $15/hr ($20/hr)
Sometimes you have important files in a bunch of locations throughout your PC. Want to get them all in one place? This may be the solution for you. The default is the appropriate folder within "My Documents", unless you have a different preference.

Data Backup: $40 ($50) **
"Don't put all your eggs in one basket" is a good moral. In the PC world, that can be applied. It's good to always have a backup. You never know when something may damage or destroy your had drive, and you don't want your important files to be lost. With the data backup service here, your "My Documents" (and any other specified files or folders) will be backed up to the medium of your choice.

** Media used for backup varies by customer, and may be Optical Disc (DVD), Flash Drive, Media Card, or external hard drive. Backup media may be provided by customer, or provided at an additional cost.


Fresh Start: 

At times it may be desired to “start new” with your computer. This may be a decision to start clean, it may be a “last resort” to get rid of a number of issues. It may also be a chance to start with a new operating system. With this package, your documents (and other selected files & folders) will be backed up. Your system will be reformatted with your operating system of choice installed. Your documents will be returned to the newly installed locations, and any programs of your choice will be installed.

The base price for this service is $100, which includes backup of files, installation of operating system, transfer of backed up data, and configuration of settings. There may be additional charges for installation and configuration of other software, copy(ies) of backed up data, and cost of software.

Improvements: 

Unfortunately, computers have a fairly short life expectancy. While they my still work fine for years, there is always something “better” coming out. It doesn't always make sense to buy a new machine every couple of months, or even every couple of years. Depending on the age of your machine, and your use thereof, a component upgrade may be just what you need to get a happier computing experience from your machine. Sometimes, even with a cleanup, an older machine will still have some performance issues. An increase in memory (RAM) may help it run more efficiently. You may also be able to add a new CPU (processor) to gain some speed. Perhaps a new graphics card could help your gamin. A new wireless card may give you some faster connection speeds. Each situation is unique, and we will work with you to find the specific solution for your situation – as well as realistic expectations upon completion.

The initial consultation for this is free, along with a clear estimate for parts, labor, and time


Digital Archiving:

Do you have old VHS tapes, still photos or records? Would you like to transfer any of these to digital format? We can convert your old home movies to DVD, or a digital format for you. We can also convert your old LP's to mp3 – or other format. We can also scan your photo albums into digital format.

The base price for this service is:
$10 for transfer of one two-hour movie, converted to DVD or digital format
$10 for one LP converted to mp3 or other digital format
$20 for one small photo album scanned in high resolution to media of customer's choice.

Bulk rates may be available depending on size of customer order.

At present we cannot do Betamax, 8mm, reel-to-reel, cassette or mini-cassette or other media, but we're working to change that!


Windows XP: End of Life:

In just a few days (April 8, 2014) Microsoft will officially end support for Windows XP. I know there are many who would wish that Windows Vista would have been shelved, and XP support continued, but such is not the case. Windows XP had a good life, addressing some of the problems with Millennium, offering several variations (Home, Professional, Media Center) and was available for both 32 and 64 bit systems. It also continued in popularity after the release of its successor Vista. Microsoft has this page regarding the upcoming end of support:

http://www.microsoft.com/windows/en-us/xp/default.aspx

In short, on the 8th, Microsoft will cease adding updates for Windows XP. This means there will be no further Service Packs, software updates, and security patches. While some may say that this is merely a way to sell more software, To a degree it is. Microsoft offers, through their site, options for upgrading your copy of XP to a newer, supported version. However, marketing and sales aside, newer software is better able to handle evolving technology.

For a more detailed explanation of what's going to happen, what it may mean to you, and what you can do, check out this article.


Helpful Tip:

Dust can be one of your computer's worst enemies. Dust can build up in desktops and notebooks. It can clog fans and vents, preventing airflow, and causing overheating. It can also help provide an environment great for static electricity to damage delicate internal components. One simple thing that you can do, is to periodically spray inside your case with a can of compressed air. These can be picked up for a fairly low cost at office supply stores, electronics stores, and retail superstores. On a PC (with the power off) you'll want to unscrew your side panel, and spray around the inside of the case to blow any dust out. The CPU fan and power supply fan (and any other fan) should be blown out to ensure good air flow. It may be a good idea to do this outdoors if possible. For a notebook, you'll want to blow out vents, but not disassemble your machine.

Windows XP: End of Life


Windows XP: End of Life:

In just a few days (April 8, 2014) Microsoft will officially end support for Windows XP. I know there are many who would wish that Windows Vista would have been shelved, and XP support continued, but such is not the case. Windows XP had a good life, addressing some of the problems with Millennium, offering several variations (Home, Professional, Media Center) and was available for both 32 and 64 bit systems. It also continued in popularity after the release of its successor Vista. Microsoft has this page regarding the upcoming end of support:http://www.microsoft.com/windows/en-us/xp/default.aspx

In short, on the 8th, Microsoft will cease adding updates for Windows XP. This means there will be no further Service Packs, software updates, and security patches. While some may say that this is merely a way to sell more software, To a degree it is. Microsoft offers, through their site, options for upgrading your copy of XP to a newer, supported version. However, marketing and sales aside, newer software is better able to handle evolving technology.

What's Going To Happen?

What does this mean to you if you're an XP user? Much like Y2K and 2012, the world won't end for you on April 9th. Your PC will continue to run the same as it did the day before (short of any catastrophic device failure). The biggest concern for you will be exploitation. “Bad guys” are still out there writing malicious code, and knowing that weaknesses discovered will no longer be fixed will embolden them to seek every opportunity to take advantage of them.

Another consideration is that there will no longer be “bug fixes”. Windows is a complex piece of software, that is a collaboration of many programmers, and massive amounts of code. Even within the default XP environment there are multiple programs, device drivers, utilities and more, Every now and again there's a “bug”, or unexpected response to a situation. Sometimes it will freeze or crash a program. Sometimes it will cause a Blue Screen and force a restart of your computer, Some of the updates that Windows offers are fixes to these reported bugs. Any bugs left after April 8 will no longer be fixed.

Should I Worry?
There's no need to panic, though. It's OK to be concerned, but don't hit the “panic button” just yet. While Microsoft will no longer be supporting XP, some third parties will continue to do so. If you choose to continue to use XP, the most important things you should keep in mind are protection, awareness of your activities, and support from your other software vendors.

What can I do with my XP Machine?

When we look at security, we're talking about protecting your computer. The easiest way to protect it is to keep it offline. I have one machine that has never met the Internet. If the computer is never exposed to threats, then you have nothing to worry about, short of component failure. So, if you have an XP machine that works well, and you use it as an offline word processor, photo editing computer, for playing older games, etc – you should have little problem with it after the 8th.

If, however, you have an older machine that you use online, then you definitely want to take all the necessary steps to protect yourself. Before looking at software, you should be mindful of how you use your computer. Especially with running a no-longer-supported system, you need to be careful. There are a few simple “tricks” you can use. First “pay attention”. I know it sounds simple, but it's good advice to pay attention to where you're going, what links you follow, what email messages you open – and attachments as well, etc. While it's not perfect, only opening messages from people you know, only going to sites you trust, and not opening strange attachments can help reduce your risk. Another tip is to use a separate user account (within Windows) for your “normal use” than your Administrator account. If your Administrator account is compromised, the results can be costly (time, money, lost files, etc).

When you look at software, you want to make sure that it is still supported under Windows XP. This is especially true when working with an anti-virus or security suite. Over time, these will be harder to find. However, for now there will still be some that offer protection for older machines. Third party programs will update virus and vulnerability definitions, and may protect your computer from malicious code, but will not address vulnerabilities in the software itself.

Should I replace or upgrade?

Do you want to continue with your XP machine, but want to make sure you're “doing it right”? We can help you with that. If, on the other hand, you would like to upgrade, we're here for you as well. The first thing we'll do is evaluate your current equipment, as well as your wants and needs What does your computer have to do, and what would you ideally want it to do? These may be two different things. The most simple upgrade would be from XP to Vista (if your current hardware supports that). Other options include reformatting your machine with a fresh operating system, like Vista, 7 or 8 (as long as your hardware supports such).

Another option may be to purchase a new system. You can buy a new system (desktop or portable). You can get these from various retail shops. They'll be current, will offer warranty options, and, barring a defect, should have no problems running straight out of the box. An economical option may be to purchase one used or refurbished. With these, you'll have less warranty options – might be “as is” or “buyer beware” from an individual, but many companies that sell refurbs will put some kind of guarantee on it – it looks bad if they're known for selling lemons. The other way to go on this is to build (or have someone build) you a new PC. The advantage to this is that you get exactly what you want. If you want something other than the stock options , this may be the way to go. We can help you pick out the parts you want, and even put it together for you, install your software, and make sure you are comfortable in using it

I may want to try something new....

Here, I would like to add that Microsoft is not the only fish in the sea. Apple has the Mac OS. Generally, this is found on their computers and notebooks. These tend to come with a price tag that's a bit steeper than a comparable Windows-PC, and there tend to be fewer customization options. I don't want to knock their products. They make a solid product that works well from the box, have several support options, and a lot of fans who speak highly of their product. With their higher price, and a learning curve in changing operating systems, this may or may not be a viable option.

Google has entered the computer operating system market in recent years, as well. The Chromebook has been out for a couple years now. It uses Google's Chrome operating system, and presently there are a limited number of retail computers sold with that. The Chrome OS can, more easily, be deployed on a non-standard device. Early criticism of the Chromebook was that it required an Internet connection to run. More recent devices have addressed this, and offline work is now possible. Chromebooks have a sleek look, somewhat similar to the Macbooks. They do tend to come at a significantly lower price, though, with some found for under $200. Chromebooks have their advantages and disadvantages. There are several manufacturers, though limited configurations. They include some basic programs, and a 100GB cloud storage, and have access to an app store for customization.

Linux is another option available. Once more in the realms of hobbyists and “geeks”, some variants of Linux have taken to the mainstream. In fact, Dell has been selling Linux-based systems for years. There are many flavors to choose from, and some are actually quite simple – and safe – to use. Some advantages to Linux are the costs – the operating system, and most programs are free, and open-source; many components work with it; it is far more difficult to be affected by a virus; and it can be customized to your preferences. Drawbacks include a lack of support for some programs and games, and a learning curve for something different. The nice thing is that this can be installed on most computers – including older ones, and maybe be lighter on using the resources, allowing you to get more life out of older equipment.

An0other possibility to consider is the tablet route. The big players in this field are Microsoft (Surface), Apple (iPad), and Google (Android). Of these, Android offers perhaps the largest variety, Android tablets may start around $50 for entry line models, and go up to several hundred, depending on manufacturer, sale, and features. Microsoft and Apple have more firm price points, and limited selection.  Choosing one is a personal decision, and is based on your needs, wants, preferences, and budget. The economy-priced tablet may be a deal, but it may have shortcomings on upgradability, features, camera quality, memory, etc.

If you have questions, or need help deciding, then give us a call. We'd love to help you find the right thing for you to work with, and help you get it running just the way you want it.